Description
Orders Chat gives every WooCommerce order its own private conversation. Customers write from My Account, your team answers from one inbox inside WooCommerce, and the whole story of the order stays in one place: the questions, the replies, the status changes and the read receipts.
No third-party chat widget and no separate helpdesk. Questions about an order are answered where the order lives.
See it in action
For your customers
- A Messages tab in My Account lists every order conversation, and each order has its own chat.
- Guests who checked out without an account get the conversation on the order-received page, protected by the order key, and every notification email links back to it.
- Read receipts show when the store has seen a message, and an email arrives when the store replies.
- The chat is built from your theme’s own fonts, colors and buttons, so it looks native on classic and block themes alike. Pick one of the built-in palettes if you prefer.
For your team
- The Messenger page under WooCommerce shows every conversation with the latest message, order status and unread counts. Search by order number, name or email, filter to unread, and reply without leaving the page.
- Unread badges on the Orders list open a chat modal right there, and the full conversation also lives on the order edit screen.
- Schedule a message for later, choose whether the customer is emailed, mark messages unread, delete them.
- Decide which roles can read and answer. Replies can be signed with your store name instead of personal names.
Messages that send themselves
- Scheduled messages: delivery reminders, review requests and check-ins go out on their own, even when nobody is logged in.
- Order updates: status changes and customer-facing order notes are posted into the conversation.
- Purchase messages: give a product a message, and every buyer receives it when the order is placed or paid.
Notifications that don’t flood
Both sides are emailed about new messages through regular WooCommerce emails. Digests bundle everything that arrived within a delay you choose, with the messages quoted and a link back to the conversation.
Free and premium
The free version has the complete conversation flow: chats, notifications, scheduled and automatic messages, the Messenger page, the Orders list modal and the order screen. Premium adds file attachments: customers send photos and documents, your team attaches media library files, everything is stored privately and served only to the people in the conversation. Upgrade from the plugin’s pricing page or on u2code.com; the license key unlocks attachments in place and keeps every conversation.
Developers
REST API, hooks for every event, overridable templates and shortcodes for any page. See the documentation and the developer guide.
Screenshots
Installation
- Upload the plugin folder to
/wp-content/plugins/, or install it from the Plugins screen. - Activate the plugin.
- Open WooCommerce Settings Order Messenger to adjust it, and WooCommerce Messenger to read conversations.
FAQ
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What are the requirements?
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WordPress 6.5 or newer, WooCommerce 9.0 or newer and PHP 7.4 or newer. The plugin works with classic and block themes and with high-performance order storage.
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Where do customers find their messages?
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In My Account Messages, and on every order under My Account Orders. Guests use the link in the email they receive, which opens the order-received page with the conversation.
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Do guest customers get the chat?
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Yes. Customers who checked out without an account find the conversation on the order-received page, protected by the order key, and the notification emails link back to it.
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Can my team reply without opening the order?
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Yes. Conversations live on the Messenger page, in a modal on the Orders list and on the order edit screen. Unread badges show where attention is needed.
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Can messages be sent automatically?
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Yes. Schedule a message for a later time, post status changes and customer-facing order notes into the conversation, and attach a purchase message to any product so every buyer receives it.
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Can I change how the conversation looks?
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The chat uses your theme’s own fonts, colors and buttons. Pick a color palette in WooCommerce Settings Order Messenger, or restyle it with a few CSS variables. Templates under
views/frontendcan be overridden from your theme in anorder-messenger-for-woocommerce/folder. -
File attachments: customers send photos and documents, your team attaches media library files, and everything is stored privately. Everything else is in the free version.
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Are attachments private?
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Yes. Files are stored in a protected folder and served only to the customer of the order and to your team.
Reviews
Contributors & Developers
“Orders Chat for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Orders Chat for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
4.0.0
- New: Messenger page rebuilt on WordPress components, with search, unread filter and live updates.
- New: Conversation on the order screen and in a modal on the orders list.
- New: Guest customers open their conversation from the order-received page.
- New: Access-checked attachment downloads and private storage for uploads.
- New: Background delivery of scheduled messages and email digests through Action Scheduler.
- New: Message previews and deep links in the notification emails.
- New: Unread filter on the HPOS orders list.
- Fix: Conversations could be read and written by any logged-in user.
- Fix: Grouped email notifications for the store were never sent.
- Fix: Purchase messages were sent again on every thank-you page load.
- Fix: Scheduled messages went out offset by the site timezone.
- Fix: Plain-text emails were empty.
- Update: Settings reorganised into sections; existing settings are migrated automatically.
Earlier WooCommerce.com releases (Order Messenger for WooCommerce)
3.0.0 [2026-05-27]
- New: Dedicated page for managing messages.
- Update: WooCommerce & WordPress compatibility bump.
2.2.2 [2025-11-16]
- Fix: Issue with a wrong nonce when sending a message.
2.2.1 [2025-11-07]
- Fix: Minor bugs with the latest PHP version
- Update: WooCommerce & WordPress compatibility bump.
2.2.0 [2025-07-15]
- Fix: mp3 & mp4 file uploading issue.
- New: Added support for the latest WooCommerce version.
2.1.1 [2023-10-16]
- Fix: File uploading security issue
2.1.0 [2023-10-10]
- New: Ability to change recipients for the admin notification
- New: New hook for retrieving service from container
- Fix: Messages AJAX loading
2.0.0 [2023-07-11]
- New: HPOS support
- New: Scheduled messages
- New: Flexible email notifications
- New: Allow message with no message but only an attachment
- Fix: Delete messages once order is removed
- Fix: Mark as read messages once order is trashed
- Fix: Minor issues
1.5.0 [2023-03-04]
- Fix: Email notifications
- New: Minor improvements
- New: Support the newest Woo version
1.4.1 [2022-11-09]
- Fix: Saving roles
1.4.0 [2022-11-09]
- Added: Roles management
- Added: Secure storing massages attachments
- Fix: Support time format from WP settings
1.3.1 [2022-08-18]
- Fix: Timezone issue
1.3.0 [2022-08-18]
- Bug fixes
- Added: WP timezone for messages
- Fix: “%” symbol issue
- Minor improvements
1.2.0 [2022-07-12]
- Bug fixes
- Added: New shortcodes
- Added: New unread message feature
- Added: Filter on orders page
1.1.0 [2021-12-12]
- Bug fixes and minor improvements
- Added: shortcode to show unread messages count
1.0.0 [2021-03-03]
- WooCommerce initial release
Earlier WordPress.org releases (Orders Chat for WooCommerce)
2.0.0 [2026-05-15]
- New: Dedicated messenger page
- Update: WooCommerce and WordPress compatibility
- Update: Freemius SDK
- Fix: Minor bugs
1.2.0 [2025-05-10]
- Update: WooCommerce and WordPress compatibility
- Update: Freemius SDK
- Fix: Minor bugs
1.1.0 [2024-05-10]
- Fix critical bugs
1.0.0 [2024-02-20]
- Initial Release